International Business Machines, Chicago, IL.:
Network Specialist:
Responsible for performing both short-term Rapid Response work and long term project work related to PC Networking (e.g. NOS install- ation and support, server installation and support, workstation hardware and OS installation and support, LAN/WAN installation and support, etc...). Performed, for various TSS customers, LAN traffic analysis and troubleshooting using Network General Sniffer/Novell LANalyzer/IBM DatagLANce; performed installation and support of OS/2 and OS/2 LAN Server; worked on IBM K-12 help desk (ICLAS/Netware); installed and supported IBM ICLAS/Netware 2.15c networks; provided troubleshooting and problem resolution of Macintosh MACTCP to SCO Unix problems; installed and troubleshot Windows NT 3.51 File and Print Services for Netware; installed and troubleshot Netware MPR (multiprotocol router); troubleshot 5250 connectivity problems.
Network Consultant/Senior Network Specialist:
In addition to previous responsibilities, responsible for performing project management and team lead work, as well as providing support/ mentoring to Network Specialists throughout the Western Region. Developed regional training policies for Regional Manager; Lead a five member installation team on a regional rollout for a large healthcare provider (e.g. completed ten sites in three states, wherein servers were installed/migrated from Netware 3.1X to 4.1X, workstations were installed/migrated DOS to Win.95, applications were installed/migrated from DOS to MS-Office 95, E-mail was installed/migrated from WP Office to GroupWise, and cabling was installed/upgraded CAT3/RG62U to CAT 5/10bT/Fiber); worked as the Technical Project Manager for the IBM PC Company managing any and all technical issues related to IBM PC Company products as they arose for a major IBM account (e.g. ThinkPad, desktop, and server driver, installation, and operational issues related to the customer's Windows for Workgroups or Windows NT workstation and server platforms, hardware configuration issues, acted as intermediary between the customer and IBM's technical support organizations, acted as intermediary between the customer and/or the local IBM Client Team and IBM's support and manufacturing organizations, managed IBM/TSS Network Specialist working on IBM hardware certification issues at the customer's San Ramon facility, etc...); installed NetPC's, Line Printers, report/check printers, and updated 10BT hubs at multiple sites in Central Ca. for a large wholesale veterinary supply company; provided on-site support to the Stockton loan processing department of a large Savings Bank, troubleshooting various workstation usability/connectivity issues with their OS/2 2.11/CM2/DB2/LAN Requester 4.0/TCPIP-based Loan Processing package; performed on-site testing for large Novato-based insurance company, helping to develop workarounds/documentation related to CID installation of OS/2 4.0/'Merlin' and Windows NT 4.0/SP3 on a new ThinkPad model; worked on a Y2K project for a large department within the State of California government, as the project's senior NT Networking Specialist, with a variety of responsibilities (e.g. installed NT/SQL-based desktop inventory software on NT 4.0/SP3 servers; developed Netware login scripts for automated install/execution of client-based desktop hardware/software inventory software; developed custom OS/2 installation diskette for use by remote installers when installing client code on OS/2-based workstations; developed procedures to allow for WAN-based inventory/execution of desktop hardware/software inventory software on MS-IP-only clients (most of the department's clients were Novell/IPX-based); documented MS-Client TCP/IP support and NetWare LAN Admin requirements related the Y2K Desktop Assessment Project Configured/re-configured Compaq Proliant 3000 server hardware to support various hardware/RAID configurations in testing; customized/tested changes to the MS-SQL 6.5 server configurations made during installation of the desktop hardware/software inventory software);and performed varied Rapid Response work ranging in duration from a few hours to a few days in length (e.g converted the Seattle office of a bulk-mailing company from DOS-based to Windows95-based workstations; performed LAN Doctor/DatagLANce monitoring of a Token-Ring/LAN Server environment located in a So.Cal. branch of a large Savings Bank; helped configure a 40 station Netware LAN in San Francisco from DOS/PC Support- based workstations to WFW/Client Access-based workstations; installed new workstations and servers for the Troy, MI. office of a large Personnel Agency to convert said office from DOS/Netware 3.12 to Windows95/Office/Outlook/Exchange/SQL/NT 4.0).
Sr. IT Specialist:
Provided Sr./Level 3 OS/2 Warp, OS/2 Warp Server, ADSM, and NT consulting and support services to a major Northwestern retailer.
Technical Consultant:
Provide Intel-based platform support to IBM ISV's (e.g. Integrated Solutions Vendors) and developers who are evaluating, testing, and/or using IBM e-Business software products.

CompuCom Systems, Inc., Stockton, CA.:
Systems and Configuration Engineer:
Responsible for the support of all systems on premises (e.g. Netware and OS/2 servers, local Lotus Notes server, Windows and Macintosh workstations), all premise voice and data communications wiring, Toshiba phone system, the support of all LAN-based processes/ procedures/code/images related to the configuration of customer's ordered equipment (e.g. CID, Netware Saber menus, Macintosh System 7 alias', etc...), as well as the configuration of complex customer orders (e.g. servers, difficult workstation configurations, etc...). Performed Netware 3.11 system administration, DaVinci E-Mail system administration, Lotus Notes 3.X system administration, installation of new OS/2, Windows, or Macintosh in-house workstations, installation of new Netware or OS/2 in-house code/configuration servers, installation of local Lotus Notes server, installation of new CAT3 phone connections, coordination of outside vendor to perform phone switch and alarm systems maintenance and upgrades, installation of new CAT3 and CAT5 10bT drops, installation of new frame relay router, installation of new 10bT hubs, installation of new STP Token Ring network, support and modification of existing in-house Clipper applications, implemented new Aristo LAN-Based shipping platform, setup and configured (hardware and software) various customer server orders regularly (e.g. NT Server 3.1, NT Server 3.50, Netware 2.2, Netware 3.11, Netware 4.01, Netware 4.02, SCO Unix System V, OS/2 LAN Server 3.0, OS/2 LAN Server 4.0), maintained in-house PC's and printers, implemented and supported tape backup procedures for various in-house server platforms (e.g. Sytos for OS/2, BackupExec for Netware, ArcServe for Netware, Maynard 8mm tape hardware, Quantum DLT tape hardware), supported workstation TCP/IP connectivity (e.g. manual administration of IP addresses, Netware IP routing configurations, workstation LAN Workplace for DOS configurations, troubleshooting, etc...) to remote Corporate SCO UNIX hosts, participated in customer tours of the facility (representing Systems and Configuration Engineering), installed/ configured/supported two IBM Source Routing Token Ring bridges (one remote and one local).
Senior Systems and Configuration Engineer:
In addition to previous responsibilities, was responsible for technical leadership of local PING (Project Integration and Networking Group) group, setting of Corporate configuration/distribution standards, and facilitating communications between Systems and Configuration Engineering personnel in both configuration and distribution centers (e.g. West coast and East coast). Designed and specified future computer room/network enhancements, developed corporate Virus Control policy, and represented Systems and Configuration Engineering on corporate ISO-9000 round table.

San Joaquin County, Stockton, CA.:
Office Systems Analyst:
Responsible for the support of all non-mainframe departmental systems (e.g. minicomputer, LAN/WAN, PC's, development, end users). Monitored/supported MUMPS-based Plessey (PDP-11) minicomputer, built/installed/supported departmental LAN/WAN (Netware 3.11, 10b2, Arcnet, EtherTalk, LocalTalk, 56Kb LAN2LAN routers), built/installed/supported departmental PC 'clone' workstations and Netware servers, provided end user support to +12 departments within HCS, installed/supported Macintosh/OS/2/DOS/Windows 3.1/Windows NT 3.1 workstations, created training materials and held classes for new WAN-based E-Mail and Macintosh based Indo-Chinese word- processing platform, developed/supported custom 4GL applications for various departments in MagicPC, installed/supported data- communications cabling at 3 separate sites (10b2, Arcnet/Coax, LocalTalk/Phonenet, UTP RS-232), installed/supported LAN-based shared printers.

Stockton Savings Bank, Stockton, CA.:
Mainframe Computer Operator:
Responsible for the completion of all nightly Mainframe Operations during conversion from outside service bureau to in-house systems. Monitored nightly operations of Unisys A1 and A6 mainframes, started/restarted/debugged WFL jobs, started/restarted/loaded forms for line printer print jobs, performed nightly and end of week 9-track tape backups, developed various forms for use with operations department, installed/upgraded/trouble- shot PC's and terminals used within operations department, monitored Racal-Milgo telecommunications network to branches and interfaced with various carriers on line issues, monitored Diebold ATM controller.
Customer Service Representative, Systems and Procedures (IS):
Responsible for supporting all PC and LAN-based systems, PC and LAN to host connectivity, as well as end users. Installed/maintained/supported SDI TDI-to-NetBIOS gateways, monitored Racal-Milgo telecommunications network via Windows- based CMS-400 network management console, installed/maintained/supported five Advanced Netware 2.15B LANs (including Unisys servers, work- stations, and 10b2 Ethernet segments), repaired/upgraded various older PC 'clone' workstations, developed spreadsheet-based IS budget system in Lotus 123 2.2, developed IS call tracking system in R-Base 3, developed various training documents, implemented ArcServe server and workstation backup/backup procedures, installed/supported LAN-based shared printers.